With over 15 years of experience in the field, we specialize in delivering comprehensive analytics support throughout the credit life cycle for our clients. If your organization operates in the financial services sector and seeks to harness the talent available in India, we are well-equipped to assist you. Our expertise spans various functional areas, a few of which are outlined below.
Ops Analytics
A key element found in all thriving servicing operations is the utilization of customer contact data, encompassing both transaction data and contact information, to optimize servicing strategies. Given the numerous contact channels available, such as voice calls, chat, apps, and websites, each with distinct cost implications, there is a demand for analysts who can objectively examine this data and devise methods to maintain operational efficiency and effectiveness at the desired level.
Quality Analytics
The caliber of customer interactions significantly influences both short-term performance and long-term brand reputation. Customers perceive service agents as the embodiment of the brand, regardless of their location or employing organization. The training and competence of customer service personnel have a direct impact on customer retention, satisfaction, and various other factors that ultimately shape brand perception. Implementing effective quality assurance measures offers a valuable feedback mechanism to assess whether customer service is achieving desired outcomes and provides insights on areas for improvement.
Collection Analytics
Consumers often have ongoing obligations across multiple segments, such as credit cards, mortgages, auto loans, and more, all of which draw from the same pool of funds. With a limited amount of money available for distribution among various creditors, some payments may unfortunately be missed. However, a well-crafted collection strategy and skilled collectors have the ability to secure a larger portion of the consumer’s funds. Achieving this requires impartial analysis of data and continuous refinement of strategies to enhance performance.
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Risk Analytics
A wealth of data is readily accessible, including internal transactional data and external sources like FICO scores. Each organization has its unique perspective on the market, employing various analytical tools to interpret the data and make informed decisions. The models employed by successful organizations are adaptive, continuously evolving and adjusting to changes in the environment. However, the primary challenge lies in building a team of talented individuals at a reasonable cost, capable of analyzing the extensive data and extracting actionable insights from it.